Why Most Brands Are Inadvertently Wasting Money on Facebook

2010 was the year of growing your fan base. Brands poured in millions to invest in getting more fans. Why? They read an article, the CEO saw that the competitor has more fans, or perhaps they believe that a Facebook fan is like a email subscriber- a long-term, permission based relationship. But in 2011, we see brands that now have millions of fans not knowing what to do next and also being unable to either measure that value. The quickest gauge of power is engagement rate. Take the total number of likes and comments and divide that by how many fans you have. Let’s say you are averaging 100 interactions per post and you have 200,000 fans. That’s only 1 out of 2,000 fans engaging with you, which is 1/20th of a percent. This is about average for brands, but is awful overall. We see some brands consistently hitting 1 percent. Why? They haven’t let their fan base atrophy. They protect their investment by regularly feeding fans with that they want- content, special offers, interesting items- all the while being careful not to be overly promotional. A fan page with one percent engagement on 50,000 fans has as much power as a page with a million fans but only 1/20th of a percent engagement. Which situation would you prefer to be in? We have one sporting goods company as a client that has only a couple hundred thousand fans, while their competitor has a few million. Yet, our client has more likes and comments, plus more revenue, than the competitor. Key mistakes:
  • Investing blindly in building fans for the heck of it, without a corresponding nurture program.
  • Running a general contest to drive traffic and fans without realizing this drives the wrong types of users and permanently polluting the fan base with folks who only wanted a free ipod, not your product.
  • Not measuring traffic to the website from Facebook or enhanced placements in organic search (yes, on Google, too, because of your Facebook activity).
  • Looking at last click attribution as the ROI of Facebook marketing.
Where are you in your Facebook fan lifecycle? Are you still building your base or maybe looking to now nurture fans and extract value? Maybe you are cautious and want to establish a social strategy before embarking on Facebook. Regardless, consider Facebook a multiplier of fan (real world fans, not Facebook fans) emotion. Better to attract and nurture the right people rather than the masses for pure bragging rights. The value of your fan base is not $3.60 or some arbitrary value from an article somewhere. It’s the product of your nurturing efforts and ability to engage fans. Interested in learning more about Facebook Marketing watch one (or more!) of our social marketing webinar series. [This was originally posted on Search Media Insider on March 16, 2011. Dennis Yu is a frequent contributor to Search Marketing Insider.]

Doesn’t Everyone Have a Nickname? What’s Yours?

Was writing yesterday about Music Memories when my cousin Maureen commented about one of her's that involved us jumping around and singing "9 to 5" through out our house. I remember that like it was yesterday even though it at least 25+ years ago. I've been told before that I've got a memory like an elephant (although I don't remember who told me that *grin) but I think it's a bit of cued recall because I'll hear a song, a smell or something and the memory comes flooding back. So what does this have to do with nicknames? When I was thinking about dancing along with Maureen, I started thinking about another time she was at our house for the summer and was giving everyone nicknames (her nickname has been Reeny for as long as I can remember). I got a nickname, my brother Terry, my mom & dad along with most of the people in our neighborhood did too. For some reason she couldn't think of the "perfect" nickname for my best friend Pam, she went through a long list over a few days and one night in the kitchen while my mom was cooking she started going through the spice rack over the stove for ideas. Connie Cumin, Mary Marjoram, Allison Allspice....wait I know PRISCILLA POPPYSEED! There is was. Right out of nowhere and of course the name stuck with a variety of different incarnations: Cilla, Popperseed, Popper and ultimately landed on just plain Seed which is what I called her for many years to come. Picture By Jack Dorsey My own life has been filled with nicknames, you can almost associate a time to what name a person calls me and plot out them out to create nickname timeline. If they call me Scumby then we probably went to camp together in the early 80's. Any variation on Michella, Unchell, Misquelle or Squelle and it was late 80's or early 90's. These days my daughter calls me Mommy Dee, hubby call me Shellers and without fail my dad starts every phone call with "hey Augie Doggy". In return about everyone of my friends and family members have a nickname I've given them or someone else has - Mommy Da Jommy, Mr. Scobadee-be-bop, Daddy Doggy, Roonie, Bunners, Bully, Queenie, Nuke, Foofa and the list goes on. This got me thinking do people with nicknames tend to give other people nicknames? And how do they stick? Of course trying to create your own nickname or make people call you something new rarely stays around long. Am I more likely to give nicknames because I've always had them myself? How about you - do you have a nickname? What is it and how did you get it?

Music Memories and Porcupine Pie

I get daily journals from Viv’s school which come via email and include stories about the day along with pictures or PowerPoints. Today’s talked about how recently the children fell in love with a  tape book from the library of Stevie Wonder music. They were drawn to the fast paced beat, variety of musical sounds, and learning the words! The teachers invited everyone else to revisit this music through a dance party. Now that would explain the “hey - it’s Stevie Wonder” comment when I put on music over the weekend. It wasn’t him - it was Earth, Wind and Fire but I was impressed she associated a similar genre of music. Of course that being said we do play a lot of Stevie Wonder (big fan of Sir Duke!) at home along with most everything Motown ever put out. Viv loves to dance either by herself or asks to be picked up and twirled about. We’ve got a lot of the songs from movie soundtracks on our iPad, she navigates to the music she likes by choosing the album cover and then jumps about. Bear Necessities is a favorite although it sounds like she sings it as “Bear Ma-Sesames”. John and I have some pretty electric music taste so she rocks out to Katy Perry, Eliza Doolittle and Pink too. Both of us talk about how our parents music shaped a lot of our early childhood memories. I remember my mom winning a radio contest and getting a copy of the Muppet Movie soundtrack or dancing around the living room to The Captain  and Tennille songs. John talks about listening to classic music and loves to play "Porcupine Pie" *very loudly* while singing some days. We laugh about one of our first dates when we were riding in the Miata with the top down belting out 80's tunes for most of the afternoon. Music holds a lot of memories. Can still name off my first tape, 8-track, album, cassette and CD purchase. Can you? On the subject of music and memories. I’m looking forward to a music-related movie coming out soon called The Music Never Stopped it’s a sentimental but deeply felt true story about the healing power of music by a neurologist. Using songs from the '60s by Bob Dylan, the Beatles and the Grateful Dead to bridge the generation gap between a father and son and an emotional look at the power of music therapy to trigger memories lost after brain surgery.

Ringing The Change

With the who’s who of the technology world hitting Barcelona last month for the infamous Mobile World Congress, when I was asked to write a guest blog for eCircle, the power of mobile marketing seemed to have a nice ring to it (surely I’m allowed at least one pun?). 2011 has been much heralded as the year of mobile. Marketers are already feeling the same pressure as they did with social media to recognise and relish the opportunities created as internet users leave their desktops behind and take to the mobile internet in their droves to access social media, email and ecommerce. But is mobile just our next hot topic? As marketers, we are all too often accused of only being interested in the next big thing! But in the case of mobile, it simply cannot be denied that it is in the midst of an unprecedented wave of transformation and understanding how this incredibly powerful ecosystem affects businesses has never been more important. It’s a big moment for mobile, as smarter handsets, faster connections, and a seemingly endless supply of innovative applications hit us on a daily basis. From apps to optimising emails for mobile, investing in mobile marketing can simply not be regarded as a ‘gimmick’ any longer. As an example of a business recognising how audiences now wish to access content and the importance of continued investment, we’ve recently worked closely with The Telegraph to gain a comprehensive understanding of how an increasingly sophisticated audience interacts with its iPad app. This understanding, when combined with a series of focus groups run by the Telegraph, has been fundamental in the development of v2 of its app which is currently in the pipeline for a 2011 launch. All too often, however, the confusion is not how to continue mobile marketing investment but where to start. In 2010, we saw a strong shift from online strategies to social media strategies and, I believe, we will follow a similar pattern between social media strategies and mobile device marketing. As a result, it is important to start now and put the budget behind the basics rather than push through a mobile marketing strategy because those all too frequently words of ‘everybody else is doing it’ are uttered. Mobile offers massive opportunities for acquiring customers, delivering services and selling products, so don’t leave anything to chance and cover all the bases. It’s not a time to be overawed by the technology, now is the time to embrace another new and flourishing way to interact and communicate with our customers. [This article was originally posted on the ecircle blog March 3, 2011. Webtrends is a Gold Sponsor at eCircle’s ConnectEurope2011 held on 3/17. Colette Wade is the Marketing Director, Webtrends EMEA and Australasia. -- Ed]

Engage 2011: Day One – The Rampancy of Inspired Genius

Webtrends kicked off its Engage 2011 conference today in San Francisco to a record number of attendees, and a record number of attending companies. One thing was clear on Engage day one: marketers are realizing that measurement across their brand platforms (web, mobile, social), and the actions that are defined by this measurement, lies with them and they need to understand and harness it. The shift from speaking at, to engaging audiences has been fast and furious, and more brands are getting this every day. The advent and mass adoption of social and mobile has amplified this shift. In celebration of engagement, and our social world, here are a few of the moments of inspired genius from Engage day one speakers in 140 characters or less: Hope Frank, CMO, Webtrends: Today’s companies require fierce creative, a brave marketing team, and a tremendous amount of depth and insight. Ze Frank, zefrank.com & star.me: Everyone is a marketer today. Kids use SEO to get their YouTube videos more traffic. Tyler Lessard, Blackberry: Life is now being lived on mobile devices. Brands now need to deliver hyper engagement experiences, and we are moving to hyper-connectedness: payment terminals, cars. Mark Challinor, Telegraph Media Group: Age of mass media: we talked to the forest. Niche media: we talked to the trees. Micro media: we talk to the leaves and they talk to each other. Sam Yagan, OkCupid: iPhone users have twice as many sex partners as Android users. BleackBerry users are somewhere in the middle. Adrienne Smith, Google Ads: Mobile device shipments have outpaced PCs. 65 million minutes on Angry Birds played every day. 79% of large online advertisers don’t have a mobile optimized site. Brian Solis, Future Works: Don't benchmark against competitors (old thinking) but against the opportunity. I need to speak to you, connect with you, speak through you. David Kirkpatrick, Daily Beast: If iPhone didn’t have a Facebook app, I guarantee it would not be the phenomenal success it is today. Dan Rose, Facebook: Social design principle: building with social first. Our mission is to make the world more open and connected. Dennis Yu, Webtrends: Facebook advertising’s pitfall is confusing # of fans with engagement. Engagement is the number of likes/comments divided by the # of fans. We look forward to what day two will bring. If you'd like to watch the morning sessions live visit our event site. There's lot of blogging and tweeting going on, so follow the hashtag #wtengage